Privacy Policy

Last Updated: 15/11/2025

Noosh Noosh ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our postpartum care services.

By using our website or purchasing from Noosh Noosh, you agree to the terms outlined in this Privacy Policy.

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## 1. Information We Collect

We may collect the following types of information:

### **1.1 Personal Information**

* Name

* Email address

* Phone number

* Billing and shipping address

* Payment details (processed securely via third‑party providers — we do not store full payment information)

### **1.2 Order & Account Information**

* Purchase history

* Account login details (if you create an account)

* Communication preferences

### **1.3 Website Usage Data**

* IP address

* Browser type

* Device information

* Pages viewed and time spent on our site

* Cookies and similar tracking technologies

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## 2. How We Use Your Information

We use your information to:

* Process and deliver orders

* Communicate order updates, confirmations, and customer support responses

* Improve our website, products, and customer experience

* Send marketing emails (only if you opt in)

* Personalise website content and recommendations

* Maintain security and prevent fraud

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## 3. Sharing Your Information

We do **not** sell your personal information. We may share your data only with trusted third parties when necessary, such as:

* **Payment processors** (for secure checkout)

* **Shipping and delivery partners**

* **Email service providers** (for newsletters and support communications)

* **Analytics tools** (to understand website usage)

All third parties are required to protect your information and comply with privacy laws.

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## 4. Cookies and Tracking Technologies

Noosh Noosh uses cookies to improve your browsing experience. Cookies help us:

* Remember your preferences

* Maintain your shopping cart

* Analyse website performance

You can disable cookies in your browser settings, though some features of our website may not function properly without them.

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## 5. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes:

* Secure servers

* Encrypted payment processing

* Restricted access to personal data

However, no internet-based system is completely secure, and we cannot guarantee absolute protection.

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## 6. Your Rights

Depending on your location, you may have the right to:

* Access your personal information

* Request corrections or updates

* Request deletion of your data

* Opt out of marketing communications

* Withdraw consent for data collection

To exercise any of these rights, please contact us using the details below.

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## 7. Email Marketing

If you choose to join our email list, we may send:

* Product updates

* Supportive postpartum content

* Promotions and special offers

You can unsubscribe anytime via the link in our emails.

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## 8. Children's Privacy

Our website and products are not intended for children under 16. We do not knowingly collect data from children.

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## 9. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third parties.

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## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last Updated" date.

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## 11. Contact Us

If you have questions or requests regarding your privacy, please contact us at:

theteam@nooshnoosh.com.au

www.nooshnoosh.com.au

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If you'd like, I can also create a *Terms & Conditions* page or *Refund & Shipping Policies* to match this.